Return & Refund Policy – Alzora.shop

At Alzora.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect.

• The request is made within 2 days of receiving the order.

• The product is unused, in its original packaging, and in the same condition as received.

Non-Returnable Items

Some items may not be eligible for return, including:

• Used products

• Personal care or hygiene items once opened

• Products damaged due to customer misuse

Return Process

To request a return, please contact our support team with the following information:

• Your order number

• Clear photos or videos of the product (if damaged or incorrect)

• Your name and contact details

Our team will review your request and guide you through the return process.

Refund Policy

Once we receive and inspect the returned product:

• If the return is approved, your refund will be processed within 5–7 business days.

• Refunds may be issued through bank transfer, mobile wallet, or store credit, depending on the situation.

Shipping Costs

• If the product is damaged, defective, or incorrect, Alzora.shop will cover the return shipping cost.

• If the return is requested for any other reason, the customer may be responsible for the shipping cost.

Order Cancellation

Orders can be canceled before shipment by contacting our support team as soon as possible.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: zyvzoinfo@gmail.com
Website: https://alzora.shop

Thank you for shopping with Alzora.shop.